FAQs

I Haven’t Received My Confirmation Email—What Should I Do?

We send a confirmation email for every successful booking. However, emails can sometimes go to spam, or there may have been a typo in your email address.

If you haven’t received your confirmation email within 10 minutes: 

• Check your spam or junk folder.

• If it’s still missing, click the help button at the bottom of this screen or email support@creativetourist.com 

 

To help us find your booking quickly, please provide:

• Your booking reference (from the confirmation page).

• If you don’t have that, share your full name, the name and date of the event, the website you booked on, and the approximate time of purchase.

• If you're using a different email address to contact us, please confirm the email used at booking.

 

Can I Exchange or Get a Refund for My Tickets?

All tickets are non-refundable unless otherwise stated in the product's cancellation policy. Where refunds are not available, you may be still able to make changes:

• Use the Manage Booking link in your confirmation email to reschedule or cancel your event (if it's still within the allowed time frame).

• If you're unable to make changes online, click the help button at the bottom of this screen or email support@creativetourist.com. In some cases, we may be able to transfer your booking to another event, but this is not always possible.

What Should I Do If I’m Running Late or Can’t Attend My Booking?

If you’re running late or can no longer attend, please contact the event provider directly. Their details can be found in your confirmation email.

Important: Creative Tourist is not the event provider, contacting us may delay your message getting to the right person.

How Can I Contact Creative Tourist?

You can reach us in two ways:

• Click the contact button at the bottom of this page.

• Email us at support@creativetourist.com