FAQs

We send a confirmation email for every successful booking. However, emails can sometimes go to spam, or there may have been a typo in your email address.

If you haven’t received your confirmation email within 10 minutes:

• Check your spam or junk folder.
• If it’s still missing, click the help button at the bottom of this screen or email [email protected].

All tickets are non-refundable unless otherwise stated in the product's cancellation policy. Where refunds are not available, you may be still able to make changes:

• Use the Manage Booking link in your confirmation email to reschedule or cancel your event (if it's still within the allowed time frame).
• If you're unable to make changes online, click the help button at the bottom of this screen or email [email protected]. In some cases, we may be able to transfer your booking to another event, but this is not always possible.

If you’re running late or can no longer attend, please contact the event provider directly. Their details can be found in your confirmation email.

Important: Creative Tourist is not the event provider, contacting us may delay your message getting to the right person.

You can reach us in two ways:

• Click the contact button at the bottom of this page.
• Email us at [email protected].